Quest Components Achieves A Higher Quality Standard
Quest Components, Inc. is excited to announce our recent advances in Quality as we have upgraded our Quality Management System from the old ISO 9001:2000 requirements to the new 2008 requirements. The new version of ISO 9001 was recently published in November 2008 and as of February 2009; Quest had already received our new Certificate.
Both, the fact the we achieved certification to the new standard and the speed in which we had accomplished this task, further validates our commitment to Quality, Continual Improvement and our commitment to Customer Satisfaction.
Commitment to Quality
In a business world where counterfeits are becoming more common, it is important to have a valid and reliable Quality program in place. At Quest we are committed to our customers and have applied the ISO 9001:2008 standard into our workplace to combat counterfeit and poor quality items from entering into our supply.
Our Quality Policy goal is to provide our clients with knowledgeable Sales Reps, excellent customer support, flexible solutions, and above all high quality components. But it’s has become more than a goal, it’s become a promise.
We at Quest Components are dedicated to continuous improvement of our system, from the interaction between employees to our commerce with the marketplace. We incorporate into our daily activities the Quality procedures and measures that make it possible for you to receive a high quality component every time you order from us.
Click Here to view a copy of our ISO Certificate.
Click Here to view a formal copy of our quality policy.
Quest Components Quality Policy
It is the quality policy of Quest Components, Inc. to understand what our customers expect, meet these expectations and continually improve our processes to exceed these expectations. Our policy will be achieved by;
- Maintaining a LARGE STOCK of quality components, available for on-time delivery
- Providing a QUICK RESPONSE to all quotes, orders and customer requests
- Employing SMART PEOPLE who are trained in their field and equipped with the proper tools
- Conducting business with the highest moral, ethical and legal standards.
About ISO 9001
ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements; and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
As an ISO9001 Registered company, Quest Components' primary focus is on customer satisfaction. We appreciate all customer feed back, as we recognize it to be a major tool of continual improvement.
Click Here for general feedback. We will respond in a timely manner.
Click Here if you are interested in participating in a formal survey regarding our performance as a supplier.
Counterfeit Mitigation Plan
Counterfeit components in the supply chain are an ever present risk to all who purchase electronic components. In an effort to protect our customers, we have implemented and follow a Counterfeit Mitigation Plan. If you have additional questions regarding this topic, please contact our sales department.
The Independent Distributors of Electronics Association (IDEA) is a non-profit trade association representing quality and ethically oriented independent distributors of electronic components.
Quest Components, Inc. is a member of IDEA and adheres to the strict quality inspection procedures developed by this association. www.idofea.org