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Overview
Ordering online
This page provides step by step assistance in using the Quest Components web site. In order to purchase a electronic components from the Quest Components web site you will have to:
- Find the product in our inventory searching by manufactures part number or using the description search feature
- Add the item(s) to your cart
- Login to your account (or create one if you do not have on)
- Complete the Checkout Process
Ordering by phone
If for any reason you prefer to order by phone you can call us toll free at 1-800-445-4720 (Monday-Friday 7 am to 4 pm PST). We will be happy to help you.
How do I purchase the items?
To purchase items on online you will need to add them to your cart. This is just like an electronic version of a shopping cart. It will collect all of the items you want to buy, and bring them to our checkout.
RFQ Items
Some items listed have an availability of "Short Lead Time". These items are not in our stock but are available for purchase through our suppliers. If you are interested in any of these items please include the quantity you wish to purchase along with your target price. Once you add that item to your cart, it will appear in the section of the shopping cart called "RFQ Cart (To Be Confirmed)". Once an item is added to this cart we are immediately notified of the request. We will contact the supplier to confirm pricing and respond with an email quote to you as soon as we can. Once we confirm the quote, the item will automatically be moved to your active shopping cart where you can check out the item.
How do I add items to my cart?
Searching for Items by Manufacture Part Number
- In the top left hand corner of every page (just under our logo and top menu) you will find a box called "Find Product".
- Enter the part number (or beginning portion if you prefer) and click the "Search" button.
- The Search Results page will be displayed with all parts matching your search input.
- Click on the part number you are interested in and you will come to the item details page.
- If you click the back arrow button on your brower, you will be taken back to the Search Results page.
Once you have found the item you want to purchase
- Enter the quantity you would like to purchase in the box labeled Qty Required.
- If the availability column shows "Short Lead Time", enter your target price for this item.
- If you have any comments about this item that you would like to reference to us when placing the order, enter them in the Comments box on the right hand side.
- Finally click the button labeled Add to Shopping Cart / Request For Quote underneath the parts listed (or to the right just above the comments box if there are a lot of parts listed).
Note: If you do not click "Add", the item will NOT be added to your cart.
Parts in Stock View
Parts Available View
The item you added to your cart will be displayed at the top of the window just below the blue tab in a white box labeled Your Shopping Cart.
What if I get an error message about cookies?
Make sure you have cookies enabled in your browser.
How do I view the contents of my cart?
There are two ways to view the contents of your cart:
Quick View
Click on the down arrow in the blue banner next to the last item you purchased. This will drop down a list of the items in your cart.
Note: Some item descriptions in this field may be cut off because they are too long to fit in the box.
Full View
Click on the "Edit Cart" button located in the upper right hand area of the window within the blue banner. This will take you to the cart page where you can see and edit the entire contents of your cart. If you are not currently logged in, you will be asked to do so.
To continue searching for additional parts, simply add the part number you are searching for in the Find Product search box and click the search button to continue.
How do I edit my cart?
To edit your cart first click on the "Edit Cart" button located in the upper right hand area of the window within the blue banner. This will take you to the cart page where you can see and edit the entire contents of your cart. If you are not currently logged in, you will be asked to do so.
Removing items
To remove an item click on the "Delete" button to the right of that item. The cart will automatically refresh.
Adding additional items
To add new items to the cart simply repeat the search steps and follow the add items procedure above.
Changing quantities
If you need to change the quantity of an item that is in your cart click the Edit button to the far right of the item in the cart. The quantity box will turn yellow and be available for editing. You are not able to order more than the Avail Qty. Also, if the item is from an RFQ, you will not be able to modify the quantity and this will require a re-confirmation from our supplier.
Note if you do not press Save button once you are done, no change will be made.
How do I check out?
Getting to the checkout
Put a check mark in the select box the left of each item you wish to check out. Any items not selected will remain in your shopping cart until you purchase them later or remove them. You can also click the Select All button to select all the items in your cart. Click the Check Out button on the right hand side of the page.
The checkout process
Checkout is three simple steps. If you are not already logged in, please do so by clicking Log In in the top right hand corner of the screen.
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Shopping Cart
When you are in the shopping cart, review the items you have and click the check box to the left of each item you wish to check out at this time. You do not have to check out all items in your cart, only the items you wish to buy. Any items you do not select will remain in your cart until you check them out on a later date or remove them from your cart. You can also select all items at once by clicking the Select All button at the top of the list. Once you have all items you wish to purchase selected, click the Check Out button. All selected items will be be shaded grey.
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Order Summary Page
On the order summary page you will see your selected items in the top left hand grid as well as an item subtotal, freight cost and tax (if applicable). In the top right hand corner you will see the Billing and Shipping information on this order. You can change the Ship To Address by selecting another from the drop down box or by adding a new ship to address by clicking New Address button and adding the new ship to address. In the lower left hand corner is the payment information. Please enter your purchase order number for this transaction. If you do not have a purchase order number, enter the word None. Select the terms you wish to use to pay for your order. If you select Credit Card, the lower right hand corner of the summary screen will change to collect your credit card information. Select the shipping method you wish to use (for explanations of the shipping methods we use, please check out our Shipping Info Page). If you have a freight account number and wish use to have the freight company bill all charges direct, please select the appropriate collect shipping method and enter you collect number. Once you have completed all the information, click the Terms and Conditions acceptance checkbox then click the Submit button at the top right of the page.
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Order Confirmation
This page is confirmation that we have received your order and will begin processing it immediately. You can click the Print button for a copy of the order confirmation for your records if you like. That is it, easy three steps!
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