An Important Update regarding CoronaVirus

Last Updated: May 27th, 2020

Dear Customers and Clients:

This nation, and the world for that matter, is facing possibly the greatest challenge in our lifetime to date. With the rapid spread of COVID-19, we are made acutely aware of the interconnectedness of industries and just how quickly conditions can change.

We are closely monitoring this situation. We continue to adhere to government and health experts' recommendations regarding best practices to follow in an effort to minimize the spread of the virus. It is vital that we act in the best interests of our employees first. Additionally, we must be of service to those businesses and organizations that are faithfully working to meet the vital needs of our man-kind. With that in mind, we are focused on supporting our customer's needs, while managing potential risk and minimizing disruptions.

We're committed to providing business as usual as much as we can. Our staff is available to provide you with the same excellent service you are used to. You can reach us by phone or email. We are here and ready to help.

We want to remind you that our online ecommerce services can be utilized to allow you ease of order placement, access to information and communication with us during this time. We also have many online tools to support your ongoing business activities. These include:

  • Order history to track shipments
  • Real-time part search
  • Easy Shopping and Bill of Materials tools to simply sourcing and ordering
  • Alternate Part Suggestions to give you options in the event that the item you need is temporarily unavailable.

Safety is the most important issue we face. In an effort to maintain safety to our employees and customers, we have implemented the following restrictions:

  • No in-person meetings, both onsite or at customer locations
  • No Will Call order pick-ups.
We are happy to conduct any meetings during this time by phone. We continue to ship normally with our carriers. Our representatives are available to discuss this further if you have additional questions.

Quest remains open and fully operational. We continue to ship material as promised based on your requirements. Our suppliers continue to operate normally as well. They are openly and actively communicating with us confirming their commitments to operating during these difficult times. Additionally, our regular carriers have confirmed they will be delivering your orders.

Most importantly, we have in-stock available-to-sell inventory. We are here to support critical industries that are in the process of ramping up production. We clearly understand the importance for you and all of the industries that rely on the electronic component supply chain, now more than ever.

If you have any specific questions for us, or disruptions to your business operations that we should be aware of, please feel free to reach out to us.  Our customer representatives are available should you call or email us directly.  Our website Contact Us Page is a good way to contact us as well.

We have experienced global disruption before, and we're ready to do it again. It is vital that we are communicating with each other to better understand any specific issues you might be facing. It is at times like these that consistent, factual communication is critical to success.

Thank you for your continued business.

Sincerely,
The Entire Team @ Quest Components

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