Quest Components is ISO 9001:2015 Certified

Quest Components Achieves A Higher Quality Standard

Quest Components, Inc. is excited to announce our recent advances in Quality as we have upgraded our Quality Management System from the old ISO 9001:2008 requirements to the new 2015 requirements. The new version of ISO 9001 was recently published in March 2016 and as of August 2017; Quest had already received our new Certificate.

Both, the fact the we achieved certification to the new standard and the speed in which we had accomplished this task, further validates our commitment to Quality, Continual Improvement and our commitment to Customer Satisfaction.

Commitment to Quality

Quest Components BSI ISO Certification Logo

In a business world where counterfeits are becoming more common, it is important to have a valid and reliable Quality program in place. At Quest we are committed to our customers and have applied the ISO 9001:2015 standard into our workplace to combat counterfeit and poor quality items from entering into our supply.

Our Quality Policy goal is to provide our clients with knowledgeable Sales Reps, excellent customer support, flexible solutions, and above all high quality components. But it’s has become more than a goal, it’s become a promise.

We at Quest Components are dedicated to continuous improvement of our system, from the interaction between employees to our commerce with the marketplace. We incorporate into our daily activities the Quality procedures and measures that make it possible for you to receive a high quality component every time you order from us.

Please click ISO Certificate to view our copy.
Please click Quality Policy to view our copy.

Quest Components Quality Policy

It is the quality policy of Quest Components, Inc. to understand what our customers expect, meet these expectations and continually improve our processes to exceed these expectations. Our policy will be achieved by;

  • Maintaining a LARGE STOCK of quality components, available for on-time delivery
  • Providing a QUICK RESPONSE to all quotes, orders and customer requests
  • Employing SMART PEOPLE who are trained in their field and equipped with the proper tools
  • Conducting business with the highest moral, ethical and legal standards.

About ISO 9001

ISO 9001:2015 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements; and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Customer Focus

As an ISO 9001 Registered company, Quest Components' primary focus is on customer satisfaction. We appreciate all customer feed back, as we recognize it to be a major tool of continual improvement.

Please click Contact Us for general feedback. We will respond in a timely manner.

Quest Components is ANSI/ESD S20.20 Certified

We are excited to announce our recent advances in the pursuit of being the highest quality distributor of electronic components as we have completed our certification to the ANSI/ESD S20.20 Standard. This standard ensures that all components that are vulnerable to damage from electro-static discharge are handled with extreme care to prevent any damage to the components while in storage and in shipping. Our achievement to meeting this certification further validates our commitment to quality, continual improvement and our commitment to customer satisfaction. Please see Quest Components ESD Information to know more.

Counterfeit Mitigation Plan

Counterfeit components in the supply chain are an ever present risk to all who purchase electronic components. In an effort to protect our customers, we have implemented and follow a Counterfeit Mitigation Plan.

Counterfeit components are becoming harder to detect unless properly investigated since counterfeiters themselves are learning and adapting to production, manufacturing and testing techniques. Conducting the Marking Permanency Test on components by a certified inspectors to validate its authenticity is part of our Counterfeit Mitigation Plan.

If you have additional questions regarding this topic, please contact our sales department.

Affiliations

  • IDEA

    The Independent Distributors of Electronics Association (IDEA) is a non-profit trade association representing quality and ethically oriented independent distributors of electronic components. Quest Components, Inc. is a member of IDEA and adheres to the strict quality inspection procedures developed by this association. www.idofea.org

    Click to view Quest Components IDEA Certification

    Click to view Quest Components IDEA QMS-9090-A Certification

  • ERAI

    The Electronic Resellers Association, Inc. (ERAI) is a trade organization with a mission to provide efficient tools and vetted information to allow companies throughout the global supply chain of electronics assess risk and eliminate the flow of counterfeit products and illicit business practices. ERAI's vision is to make the global electronic supply chain a SAFE business environment through industry cooperation, education, data sharing and promotion of best business practices. www.erai.com

    Click to view Quest Components ERAI Certification